PRIVACY POLICY

1.Information We Collect

Automatically Collected Data
When you visit our website, Squarespace and our analytics tools automatically collect certain data using cookies and tracking technologies. This includes:

  • IP address.

  • Browser type and version.

  • Device type.

  • Time zone.

  • Referring website.

  • Pages viewed and interactions on the site.

  • Language settings.


Information You Provide Voluntarily
We collect personal data when you submit it via:

  • Contact or subscription forms.

  • Checkout pages.

  • Pop-ups or newsletter sign-ups.

  • Event RSVPs or product enquiries.

This may include:

  • Full name.

  • Email address.

  • Phone number.

  • Postal/billing address.

  • Any other data you choose to provide.

2. How We Use Your Information

We use your personal data to:

  • Fulfil orders and manage transactions.

  • Respond to your enquiries or requests.

  • Deliver customer service.

  • Improve the performance and content of our website.

  • Send you marketing communications by email, SMS, or post (with your consent).

  • Build custom audiences on Meta (Facebook & Instagram) and retarget visitors who have interacted with our website.

  • Use event data collected via the Facebook Pixel to deliver relevant social media ads.

You can opt out of marketing communications at any time by clicking “Unsubscribe” at the bottom of any email or by contacting us directly.

3. Cookies and Tracking Technologies

Our site, hosted by Squarespace, uses cookies to enable essential site functionality and track user behaviour. Additionally, we use third-party cookies and tracking tools, including:

  • Facebook Pixel – to track site events (e.g., viewed page, contact form submissions) and build remarketing audiences.

  • Google Analytics – to understand how users navigate the website.

  • Squarespace Analytics – to monitor website traffic and engagement.

By continuing to use our site, you consent to our use of cookies unless you disable them in your browser settings.

4. Marketing and Custom Audiences

With your explicit consent:

  • We may use your submitted email address, mobile number, home/postal address, or name to build custom audiences on Meta platforms (e.g., Facebook, Instagram).

  • These lists allow us to serve targeted ads to you or similar audiences.

  • We may also send promotional emails or newsletters based on your expressed interest.

We do not sell or rent your data, and any sharing is limited to service providers acting on our behalf.
You can withdraw consent at any time by contacting us at enquiries@hauhau.co.uk or unsubscribing from our emails.

5. Email List Building and Communications

When you provide your contact details via our website, you may be added to our email marketing list (only with your consent).
We may use this list to:

  • Send marketing emails.

  • Announce product launches, offers, or events.

  • Deliver helpful content or updates.

All emails include a clear unsubscribe link. We manage email marketing using tools that are GDPR compliant (e.g., Mailchimp, Klaviyo, or Squarespace Email Campaigns).

6. Sharing Your Data

We may share your personal data with trusted third-party providers such as:

  • Squarespace (website host and data processor).

  • Meta (Facebook & Instagram) – for advertising and retargeting.

  • Email marketing platforms – for sending newsletters.

  • Payment processors – to manage orders.

All third parties are required to handle your data securely and in compliance with GDPR.

7. Data Storage and Security

Your data is stored securely on Squarespace’s servers and any third-party platforms we use, all of which comply with industry standards for data protection and GDPR obligations.
We retain your personal information only for as long as necessary to fulfil the purpose it was collected for or to comply with legal obligations.

8. Your Rights Under the UK GDPR

As a data subject, you have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccurate or incomplete data.

  • Request erasure of your personal data.

  • Withdraw consent for data processing.

  • Object to the processing of your data for direct marketing.

  • Port your data to another service provider.

To exercise any of these rights, contact us at:
Email: enquiries@hauhau.co.uk

Address: 1st And 2nd Floor 2 West Street, Ware, Hertfordshire, England, SG12 9EE.

We will respond to your request within one calendar month, as required by law.

9. Third-Party Services

We are not responsible for the privacy practices of third-party websites or platforms linked from our site. Please review their privacy policies for details.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. The latest version will always be available on this page.

11. Contact

For more information or questions about our Privacy Policy or your data, contact us:
HAUHAU LIMITED
Email: enquiries@hauhau.co.uk

Address: 1st And 2nd Floor 2 West Street, Ware, Hertfordshire, England, SG12 9EE.